What is your jewelry made of?

We are committed to ethically sourcing stones, and we use recycled gold, platinum & sterling silver. We collect our stones from small mines around the world and list the stone origin on each product page description. We can also work with stones that are in your possession to create your new (up-cycled) jewelry.

How do I find my ring size?

As a New York-based studio, our default is to use U.S. ring sizing.

Rings - we work with quarter sizes. We get many questions on how to find the perfect ring fit and we are happy to help to get it right. As a general rule of thumb, the ring should slide, pretty easily, over the knuckle and take some effort to wiggle off. Fingers fluctuate in size throughout the day, and from day to day, so it is wise to measure a couple of times.

Need Help?

Email us at hello@kalizoedesigns.com and we will send you the specific ring sizer we use so we can ensure a great fit. If you are in New York or Long Island, we are happy to assist you in person.

International Size Conversions:

What are the differences between yellow, rose and white gold?

Metals such as copper, nickel, and zinc, are often mixed with pure gold to produce alloys of various shades. The metals that are mixed with gold will determine the color of the alloy. These colors can range from white to various shades of yellow, pink, red, & even blue or black. Most of our jewelry is made with 14K yellow gold using a proprietary alloy to ensure a consistent metal color. We are happy to create any of our jewelry in 18k, 22k, or platinum, too.

What is gold credit?

We recycle and use the gold you (might!) have sitting in an old jewelry box. We melt down precious metals and can apply the credit toward your custom project.

How do I clean and care for my jewelry?

Kalí Zoë jewelry is meant to be worn and enjoyed every day.

Handcrafted from recycled gold and stones, your new fine jewelry is created with love and will last lifetimes with the right care. Remove your jewelry while you engage in physical activity and sleep. Soak your jewelry in a combination of warm water and chemical-free soap then lightly scrub with a soft-bristled brush to revive shine.

Most of our jewelry is made in 14k gold. At home, use only warm water mixed with chemical-free soap and a soft-bristled brush to gently clean your jewelry. Be mindful of softer gemstones, and when in doubt, bring your fine jewelry to a local jeweler to be cleaned.

Do you do custom work?

Yes. we work with clients to design engagement rings, wedding bands, and heirloom-quality pieces. We also help clients transform the fine jewelry pieces they do not wear into new pieces they love, in our own style. most projects we work on are in gold or platinum and use our existing style. custom project work begins at $2,000.

If I have stones or diamonds, can I repurpose them into a piece with you?

Yes. We up-cycle stones such as diamonds, sapphires, and emeralds. Book an appointment or send an email to initiate an up-cycling project.

Does Kalí Zoë offer gift wrapping?

Each order is carefully wrapped and slipped into one of our Kalí Zoë burlap jewelry boxes. We include a silk ribbon and a reusable linen cloth. Most of our shipments are sent in a discreet UPS or FedEx box. If you would like us to include a handwritten card with a custom message for a gift recipient, please include this information in the ‘notes’ section of the checkout process, or email us once the order is placed, or email us.

Yes. All shipped jewelry will be gift-wrapped beautifully, in natural burlap with satin white and gold foil, and a blue ribbon. If you would like to include a personalized note, include your note details at checkout and we will happily include one for you.

Do you ship internationally?

Yes. We ship worldwide using FedEx or UPS. Please email hello@kalizoedesigns.com if you have any questions regarding shipping.

How do I start making a custom engagement ring?

Email us and we will arrange a video call or in-person meeting to walk you through each step. we recommend giving yourself 3 months.

How long does it take for my order to arrive?

We offer complimentary UPS and FedEx shipping within the United States for new jewelry purchases. Usually, this is 2-day, insured shipping. You’re welcome to choose next-day (overnight) shipping at checkout. For repair work, we require the client to cover shipping pieces to us.

We make our best efforts to create, prepare, and ship your order quickly. please see our ready-to-ship section if you need a piece within a few days, and know that custom work takes up to 8 weeks. Please send an email to hello@kalizoedesigns.com with any questions.

See our ready-to-ship section for items available for immediate shipping. We hand-make pieces in the U.S. and are always transparent about your order time. Sometimes we can ship the next day, other times we might need 6 weeks to create your piece. We want our clients to be happy - please write to us if your timeline is pressing.

Do you offer wholesale?

Thank you for your interest in carrying our work. Please email info@kalizoedesigns.com and we can discuss your wholesale needs.