Frequently Asked Questions
What is your jewelry made of?
We are committed to ethically sourcing stones, and we use recycled gold, platinum & sterling silver. We collect our stones from small mines around the world and list the stone origin on each product page description. We can also work with stones that are in your possession to create your new (up-cycled) jewelry.
How do I find my ring size?
You can determine your ring size by ordering a ring sizer online, or by visiting your local jeweler. Sizing standards may vary country-to-country, so please make sure you provide us with a size that is valid in the United States. Email us if you need any assistance determining the correct ring size.
What are the differences between yellow, rose, and white gold?
Metals such as copper, nickel, and zinc, are often mixed with pure gold to produce alloys of various shades. The metals that are mixed with gold will determine the color of the alloy. These colors can range from white to various shades of yellow, pink, red, & even blue or black. Most of our jewelry is made with 14K yellow gold using a proprietary alloy to ensure a consistent metal color. We are happy to create any of our jewelry in 18k, 22k, or platinum, too.
What is gold credit?
We recycle and use the gold you (might!) have sitting in an old jewelry box. We melt down precious metals and can apply the credit toward your custom project.
How do I clean and care for my jewelry?
Most of our jewelry is made in 14k gold. At home, use only warm water mixed with chemical-free soap and a soft-bristled brush to gently clean your jewelry. Be mindful of softer gemstones, and when in doubt, bring your fine jewelry to a local jeweler to be cleaned.
Do you do custom Work?
Yes. we work with clients to design engagement rings, wedding bands, and heirloom-quality pieces. We also help clients transform the fine jewelry pieces they do not wear into new pieces they love, in our own style. most projects we work on are in gold or platinum and use our existing style. custom project work begins at $2,000.
if I have stones or diamonds, can I repurpose them into a piece with you?
Yes. We up-cycle stones such as diamonds, sapphires, and emeralds. Book an appointment or send an email to initiate an up-cycling project.
Does Kalí Zoë offer gift wrapping?
Yes. All shipped jewelry will be gift-wrapped beautifully, in natural burlap with satin white and gold foil, and a blue ribbon. If you would like to include a personalized note, include your note details at checkout and we will happily include one for you.
Do you ship internationally?
Yes. We ship worldwide using FedEx or UPS. Please email hello@kalizoedesigns.com if you have any questions regarding shipping.
how do I start making a custom engagement ring?
Email us and we will arrange a video call or in-person meeting to walk you through each step. we recommend giving yourself 3 months.
How long does it take for my order to arrive?
See our ready-to-ship section for items available for immediate shipping. We hand-make pieces in the U.S. and are always transparent about your order time. Sometimes we can ship the next day, other times we might need 6 weeks to create your piece. We want our clients to be happy - please write to us if your timeline is pressing.